FAQs

1. How do I make a purchase?
To shop online, you need to add each of the items you wish to purchase to your shopping cart. To make a payment, you must fill in the form with all of the requested information. Follow the on-screen instructions and we're sure that you'll have no problem at all in making your purchase.

2. What are the delivery costs?
The prices featured on www.eibarstore.com don't include delivery costs for any destination. As you proceed with your purchase you will be notified as to the delivery costs for your particular destination. The delivery costs are as follows:

- Mainland Spain: € 7 

- Portugal: € 9

- Balearic Islands: € 8

- Europe 1: € 15  (Germany, Austria, Belgium, Denmark, France, Italy, United Kingdom, Slovakia, Slovenia, Luxembourg, Netherlands, Poland, Czest Republic, Swiss)

- Europe 2: € 25 (European countries not included in group Europe 1) 

- Canary Islands, Ceuta and Melilla: € 15 

- Rest of the world: € 36

- Free Delivery on orders over € 60 throughout mainland Spain

3. How long does delivery take?
Orders within mainland Spain are delivered within 1-4 working days upon confirmation of the order and delivery to destinations throughout the rest of the world can take between 5 and 15 working days, not including the period of time that the order may be held in customs. 

4. What happens if I'm not at home when my order is delivered?
Don't worry, the courier company will try to deliver your order more than once. In any event, if the recipient is not at home, a note will be left with instructions on how to arrange for the order to be delivered as soon as possible. 

5. Size changes. Once I've received the product, can I exchange it for a different size?
Clothing or shoes can be exchanged for different sizes, as long as this is within seven days of receipt and the products are in good condition, are unused and carry their labels and come with their original box and packaging. The documentation from the courier firm will be accepted as proof of the date of receipt. An exception to this relates to any products which have been tailor-made to meet the client's specification or are clearly personalised products.
Before returning the product to be exchanged for a different size, you must contact us via email (This email address is being protected from spambots. You need JavaScript enabled to view it.), indicating the reasons why you are requesting an exchange, along with the order reference number. Once we've received your request, we'll inform you of the procedure to follow and will send a courier to collect your purchase.
The cost of returning the product will be assumed by the client and the delivery costs of the new products will be covered by SD EIBAR.

6. Returns. Once I've received my order, can I return it?
In the event that the product isn't in conformity with the contract and/or the product specifications, the client  has a two-year window in which to exercise their warranty rights, as specified in the Royal Legislative Decree 1/2007 16 November, by which the revised text for the Defence of Consumers and Users and other related provisions was approved.
Furthermore, the customer has a window of seven days upon receipt to rescind the contract and return the purchase. The documentation from the courier firm will be accepted as proof of the date of receipt. 
In such instances, SD Eibar will reimburse customers for the cost of their purchase by the same means that payment was made.
An exception to this relates to any products which have been tailor-made to meet the client's specification or are clearly personalised products.
Returns will not be accepted on products which aren't in good condition, are used and aren't returned with their labels, the original box and packaging.
Before returning your product, you must contact us via email (This email address is being protected from spambots. You need JavaScript enabled to view it.), indicating the reasons why you are returning the product, along with your order reference number. Once we've received your request, we'll inform you of the procedure to follow and will send a courier to collect your purchase.
The cost of returning the product will be covered by SD EIBAR.

7. What happens if the item I want is out of stock?
If the item that you wish to purchase is not in stock, you will be unable to place an order, given that the items featured on www.eibarstore.com are all in stock and are available for immediate dispatch.

8. Can I use the online store to send gifts to others?
Yes, of course. You just need to input the right delivery address when submitting your order and that's all there is to you, it's that simple.

For any other questions or queries, contact us on +34 943 20 18 31 (extension 2 for the store). Should you prefer, you can get in touch with us via the following email This email address is being protected from spambots. You need JavaScript enabled to view it.